Our Strategy and Corporate Values (2017-2021)

Vision

To have the United Arab Emirates as one of the best countries in the world in achieving safety and security (Gate of Peace)

Mission

We offer innovative services in the field of citizenship, residency, and port access in the UAE to remain the best and safest destination.

Values

  1. Leadership & Excellence
  2. Institutional Loyalty
  3. Customer Happiness
  4. Innovation & Creativity
  5. Learning & Development
  6. Team Work
  7. Sustainability

Strategic Goals

  1. Enhance the General Directorate of Residency and Foreigners Affairs' reputation in the community
  2. Deepen the loyalty of the General Directorate of Residency and Foreigners Affairs' employees
  3. Improve the customers' relations with the General Directorate of Residency and Foreigners Affairs'
  4. Maximize the benefit from the partners of the General Directorate of Residency and Foreigners Affairs'
  5. Increase the innovative services of the General Directorate of Residency and Foreigners Affairs'
  6. Develop the policies & regulations of the General Directorate of Residency and Foreigners Affairs'
  7. Boost the efficiency of executing the General Directorate of Residency and Foreigners Affairs' programs
  8. Simplify the processes and procedures of the General Directorate of Residency and Foreigners Affairs' and maintaining their results
  9. Establish a culture of innovation in the General Directorate of Residency and Foreigners Affairs'
  10. Develop leadership & specialist cadres of the General Directorate of Residency and Foreigners Affairs'
  11. Maximize the benefit of the General Directorate of Residency and Foreigners Affairs‘ facilities & ensure its sustainability
  12. Increase the reliability on smart technology in the General Directorate of Residency and Foreigners Affairs'
  13. Increase the efficiency of utilizing financial resources in the General Directorate of Residency and Foreigners Affairs'
  14. Rationalize the General Directorate of Residency and Foreigners Affairs'
  15. Increase the General Directorate of Residency and Foreigners Affairs' revenues

Our Motto: (People's Happiness is our goal)

Workflow Section: 
Happy Meter